1.  Introduction

This Privacy Policy describes how Momentum and/or NeuroStudio collects, holds, uses and discloses personal information consistent with the Privacy Act 1988.  By providing personal information to Momentum Therapy Australia and having access to this Privacy Policy, an individual consents to Momentum Therapy Australia collecting, holding, using and disclosing personal information in accordance with this Privacy Policy. We only collect information that is relevant to your episode of care with us.

2 . Personal information collected by Momentum Therapy Australia includes:

  • Contact details, such as name, address, phone numbers and email address;
  • Personal details, such as date of birth; gender, qualifications; education or education activities; information about an individual’s membership of trade union or professional bodies; and information about an individual’s membership of leadership of an association;
  • Medical details or health information; and
  • Billing information such as Medicare, private health insurance, credit card and other financial details.

3.  How personal information is collected and held

Neurospace collects personal information of an individual directly from an individual by way of:

  • Forms filled out by an individual, for example New Patient Registration form, and forms completed by an individual when they attend seminars or workshops;
  • Meetings or telephone calls with an individual
  • Documentation of clinical treatments

Personal information collected by Momentum Therapy Australia is held electronically on the information technology systems of Momentum Therapy Australia and may only be accessed by its authorised employees and contractors who require access in connection with the purposes described in this Privacy Policy.

Some personal information is held in hard copy. This information is accessed by authorised employees who require access in connection with the purposes described in this Privacy Policy. Some hard copy personal information may be held for internal purposes and administration of Momentum Therapy Australia’s business.

Momentum Therapy Australia takes reasonable steps to protect the personal information that it holds from interference, misuse and loss, unauthorised access, modification and disclosure.

4.  Purposes for which personal information is collected, held and used

Momentum Therapy Australia collects and holds personal information for the purposes of:

  • Administrative purposes in running our practice.
  • Billing purposes, including compliance with Medicare and private health insurance requirements.
  • Disclosure to others involved in your healthcare including referring doctors, specialists or other practitioners.
  • Disclosure to fellow staff within Momentum Therapy Australia for the purpose of patient care.
  • For quality assurance activities to improve individual and practice management.
  • For reminder letters, texts or emails which may be sent to you regarding your healthcare and management.

5.  If information or consent is not provided

Without all of the required personal information being provided by individuals, Momentum Therapy Australia may not be able to provide services and related quality improvement services to its clients.

6.  Disclosure of personal information

Momentum Therapy Australia may disclose personal information to:

  • Third party service providers such as locum physiotherapy staff to perform activities in connection with the purposes described in this Policy;
  • Various Commonwealth and state government departments and agencies, including the Department of Health, Medicare, Australian Health Practitioner Regulation Agency or Private Health Insurance bodies.
  • Other partners in your Health Care, identified by you at the time of completing your initial registration forms

Headspace Clinic Pty Ltd does not disclose personal information to persons or organisations located outside Australia.

7.  Access to, and correction of, personal information

Except in circumstances set out in the Privacy Act, an individual may see and have a copy of their personal information which is held by Headspace Clinic Pty Ltd (charges may apply for production of clinical records). An individual may also request that Headspace Clinic Pty Ltd corrects their personal information if it is not accurate, complete and up to date.

An individual who seeks to access or correct their personal information may also contact the Operations and Client Service Manager, in writing, at the address set out below.

8.  Complaints

An individual may make a complaint in writing about how their personal information has been handled by Momentum Therapy Australia. If an individual is concerned that Momentum Therapy Australia has breached his/ her privacy, he/she should provide a written complaint to the Practice Manager at the address below:

Meg RaynerPractice Manager

Navigate Mobility Pty Ltd, trading as Momentum Therapy Australia and NeuroStudio

10 Colbee Court Phillip(02) 6162 0450

megan@neurospace.com.au